Think of the best customer experience you have ever had.
The IDville Difference
Think of the best customer experience you have ever had. Why did you love it so much? What would it take to be even better?
Why did you love it so much?
What would it take to be even better? Whatever that is, that’s what our goal is.
Business is about solving a problem and providing a service. The customer comes first.
I bet that company you feel so fondly of put you first and did everything they could to make you happy.
Our goal is to be your best customer experience EVER. Here’s how we intent to break the record.
Get to know The IDville Difference: Superior products, expert support and unmatched service.
Superior Products
Our printers are held to a higher quality standard. Other vendors are able to sell similar or the same printers, however, due to our unique relationship with manufacturers we are able to hold the printer parts to a higher quality standard which means you get the highest quality printers.
As for our card design software, we developed ID Maker 3.0 in house with an emphasis on making it the easiest card design software on the market by taking all our customer feedback and crafting the software to work as seamlessly as possible all while maintaining the enhanced security features you need.
Expert Support
Another claim to fame that separates us from the rest is how our ID experts and technicians are a completely free resource for our customers. With the purchase of a printer, system or software all customers have free and full lifetime support which includes unlimited tech support calls, unlimited training, extended warranties and even free preplacement printers if yours needs to be sent in for repair and is under warranty.
The rest of the pack will charge extra for technical support, replacement printers and even training!
Unmatched Customer Service
From your first day to your last we intend to make your ID card creation as simple and stress free as possible. We have earned a near flawless reputation from our customers and we don’t plan on that changing. Our person ID specialists will help you select the perfect solution for your needs. Not too much, not too little. They will also walk with you through your implementation period and for the life of your printer so you know exactly who to call when you have questions or simply need to re-order that one thing you forgot the name to.
If you run into technical difficulties with your printer we have a certified technical support team on staff which means you get your problem solved faster and at no additional cost. Our tech team is so good even manufacturers send us their printers to get fixed. Seriously, they do.
When you are looking to invest in your Identification solution it’s much more than just a printer. With IDville it is a team dedicated to making your experience flawless and your ID cards worry free.
Ready to get started or simply learn more? Call an ID Specialist or request more info about our printer solutions.