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Set Yourself Apart With Great Customer Service

by Kelli 23. October 2013 11:50
Kelli

Coming down from the recent high of Customer Service Week, I’ve started to think a lot about the impact great service has on our everyday decisions about where we’ll spend our money. Although I am a bargain hunter, I’m willing to pay a little extra if it means getting better customer service.

This brings to mind a disappointing experience at some jewelry stores a few years back. As my husband and I walked into the first store, not one associate looked up from what they were doing to even say hi or let us know they would be right with us. Being advocates of receiving great service where you spend your money, we promptly left that store and entered a second, only to receive the same treatment – no treatment.

Understandably, we were beginning to get frustrated until we walked into the third store. Although each associate was assisting a customer, one looked up and said hello and yet another let us know that she would be with us in just a few minutes. This was more like it! Once our associate finished up with her current customers she came right over and gave us her undivided attention (with the exception of saying “hello” to other customers) for over an hour! My husband ultimately had the final say and a few months later, I was happy to learn that he had chosen to purchase a beautiful ring from the jeweler “with a personality”.

Every single jewelry purchase since has been from the same company and I can honestly say I don’t think we’ll ever go anywhere else! Each time I visit for a jewelry cleaning or inspection, I’m greeted with the same warm smile and kind greeting. I’ve recommended this jeweler to several friends simply on the grounds of their attentive customer service.

Even a couple of words spoken – or in some cases not spoken – to a potential customer can be the deciding factor in that customer’s decision to spend their money with you. It can also impact word-of-mouth about your company. If word gets out you’re treated like royalty each time you visit or contact a company, people will be begging for you to take their money. Well, maybe not that extreme, but they will be much more content with forking it over for your products if they’re treated well when connecting with your company.

IDville maintains best-in-class customer service and unmatched technical support. We answer every call in 15 seconds or less – a real person, no recording! You won’t find service like that anywhere else in the industry. We offer same-day shipping with frequent communication so you know when your order is packed and shipped. All customers who buy ID Card Systems can call and receive unlimited free support from one of our tech experts – you’ll never be directed to a manufacturer number or online manual. We stand behind our products with a satisfaction guarantee so customers can shop with confidence!

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ID card systems | IDville.com | Customer Service

Time to Celebrate Customer Service Week!

by Kelli 9. October 2013 13:31
Kelli

It’s the first full week of October and you know what that means – Customer Service Week is upon us!  This is the perfect time to highlight the importance of great customer service and recognize team members who live and breathe it every day. This week is a great opportunity to really show your team how much you appreciate their dedication in helping make your company a success!

Making a big deal out of Customer Service Week will remind your team why they love working with you and renew their drive to take customer service to the next level. Planning some unanticipated events for your team will show them that you notice and value their hard work, boosting morale, motivation and teamwork.

“At IDville, we place a large emphasis on the importance of an amazing customer experience on a daily basis, so we make sure to shine the spotlight on our customer service teams all week long,” said Dan Rogers, IDville General Manager, “We make sure to take time out to play some team building games, soak your manager in a dunk tank, raise money for a great cause, and several other small activities and perks throughout the week including casual days every day!” Carving even a small amount of time out for activities like these will have unparalleled benefits for your team.

There are countless ways for you to celebrate and say “thank you” to your team; from playing games, to offering casual days, to buying the team lunch. No matter what surprises you plan, your employees will love them and your company will reap the benefits of a rejuvenated and enthusiastic customer service team.

To show your team your gratitude, small gifts go a long way – everyone loves an unexpected gift from their employer. IDville offers great gifting opportunities for you to show your team you appreciate them! From custom printed lanyards to fun fashion ID accessories, we’ve got something for everyone on your team to enjoy.

While Customer Service Week is a great opportunity to go all out in showing your team you appreciate them, keep the momentum from Customer Service Week and continue to show each team member they are a valuable asset to the company throughout the year. And remember – happy team members means happy and loyal customers, which ultimately means more sales.

We would love to hear what you’re doing to celebrate Customer Service Week! Share your ideas with us by commenting below! 

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Custom Lanyards | ID Card Accessories | IDville.com

Happy Easter!

by Kayla 31. March 2013 10:00
Kayla
Can you believe it’s already time for Easter? It feels like we were just celebrating Christmas and New Year’s! It’s time to bring your family together and partake in those yearly Easter traditions. From Easter egg hunts to fancy dinners and a lot of candy, Easter is a great time to bring together loved ones. From our IDville family to yours- we hope that you have a fun and happy Easter! 

Be sure to stop by and check out all of our fun spring ID badge accessories on our website. These are a great way to boost morale and add a little swag to the way you wear your ID around the office! 
Round Fashion Badge Reel w/ Sparkles title= Micro Garden Fashion Beaded Lanyard Roses Blooming Florals Fashion Badge Reel



 
 
 
 
 
 
 
 
 
 
 
 
Contact one of our Customer Service Representatives a 1.866.438.4553 to sample some of our ID badge accessories.
 

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We have a special offer for you!

by Kelli 5. March 2013 10:15
Kelli
March is the month to save! All month long, you’re eligible to receive 20% off your order of $200 or more. No exclusions- save 20% off anything you order over $200! So go ahead and browse around our website. Whether you’re looking for ID badge accessories, visitor log-in books or printer supplies, we’ve got you covered. 

Use code IDREVEAL20 at checkout. Offer expires 3/31/13. 


Questions? Contact one of our customer service reps today at 1.866.438.4553! 

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Ordering is as easy as 1, 2, 3!

by Kayla 15. January 2013 09:37
Kayla
When it comes to ordering through a catalog, most of us know exactly what we want and usually we’re in a hurry. We understand that ordering through our IDville catalog is no different. You don’t always have time to call in. Maybe you just want to quickly order those badge reels your boss asked you to order a week ago or you only have 10 minutes before the next board meeting and you want to provide information on the photo ID products you just ordered. Good news- ordering online through our Quick Order option makes the checkout process as easy as 1, 2, 3! 

1. Select the Quick Order feature 
2. Enter the product’s item number that you wish to order
3. Add it to your cart and you’re ready to check out 

Shop IDville today!
   Shop IDville today! 

It’s that easy! And now through April 30th, you can receive 10% off custom lanyards and receive free set-up. Learn more here.           

Whether you’re looking for a photo identification system or the supplies and accessories to visibly wear your ID card, we have the products and the experts available to help make your experience with IDville memorable. 

Check out the Quick Order feature when you place your next order with IDville. If you have any questions, send me an email and I’ll help walk you through the ordering process. 

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Happy Thanksgiving from IDville!

by Kayla 21. November 2012 10:13
Kayla
On behalf of our IDville team, we’d like to wish you Happy Thanksgiving. Our office will be closed on Thursday and Friday in honor of the Thanksgiving holiday and to give our amazing team members some much-deserved time off with their family and loved ones.

Before you head home to enjoy turkey and lots of pumpkin pie, take a second and brighten someone’s day. Head on over to sister site, Baudville, and send someone you know an epraise card to wish them a Happy Thanksgiving and thank them for all they do.

Send a Free Thanksgiving ePraise

  Baudville epraise card.  
 

Have a wonderful Thanksgiving break! 

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We love Halloween!

by Kelli 6. November 2012 10:14
Kelli

Our Halloween pictures have arrived!

You're never too young to dress up on Halloween and have a little fun. Every Halloween at IDville is full of fun and creative costumes and a lot of candy! Our team had so much fun dressing up this year and there was quite the competition for best costume. Like us on Facebook to see all of our pictures and let us know who's costume you liked the best! 

 We hope you had a fun and safe Halloween celebration! To learn more about IDville, click here. 

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Kelli is a Marketing Manager with over 7 years marketing experience. She and her husband are excited to be back in Michigan after living in the 'Windy City' for the last 5 years. If there's a boat or a lake- count her in!

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Happy Holidays from IDville!

by dan 21. December 2011 09:30
dan

The holidays are a great time to reflect on what you’re grateful for.  At IDville, because we are most grateful for our customers, we’re taking a moment to thank you for trusting us in 2011 with your identification needs. Thank you!
 
One of IDville’s values is that ‘every customer will be treated to unrivaled customer service and lifetime technical support.’  We know how important workplace security is today, and we strive to supply you with everything you need to keep your workplace safe.  If there is anything more we can do to make your workplace more secure or your job of securing it easier, please let us know by filling out a comment card.
 
On behalf of all the ID experts at IDville, we wish you a Wonderful Holiday Season and a Prosperous New Year!
 
Shop IDville now and Save!

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Dan is the IDville General Manager and oversees all product management and marketing for the IDville brand.  Around IDville, Dan is known for the catchphrase, "talk to me," his not-so-secret designer past, and his passion for Michigan State sports.

 

We'll be taking a holiday break on the IDville blog and will return on January 4 with new posts. See you in January!

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Happy Thanksgiving from the IDville Team

by dan 22. November 2011 14:41
dan
From the entire team at IDville, we hope you have a wonderful Thanksgiving! IDville will be closed Thursday and Friday for the holiday and to give our employees some much-deserved time off with their families.

Before you leave the office for turkey and pie, hop over to Baudville.com, our sister company, and send a free Thanksgiving ePraise. ePraise is a free ecard system created by Baudville to help managers and employees say thank you on a regular basis. Thanksgiving is a great time to let your team know you’re thankful for everything they do. And what better way to say it than with a free ecard? 

Send a Free Thanksgiving ePraise
Baudville ePraise card
 

 Have a Happy Thanksgiving!

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Dan is the IDville General Manager and oversees all product management and marketing for the IDville brand.  Around IDville, Dan is known for the catchphrase, "talk to me," his not-so-secret designer past, and his passion for Michigan State sports.

 

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IDville Receives STELLAService’s Rating for Customer Service Excellence

by todd 2. November 2011 08:49
todd

We are proud to now display the STELLAService EXCELLENT seal on IDville.com!!!!!!!!!!!!!

Customer service has always been a top priority for us. For over 10 years, we have been known for our knowledgeable and friendly customer service and lifetime technical support. Today, we are proud to announce that we have received an EXCELLENT rating from STELLAService, an independent, third-party company that rates the customer service performance of online stores.

STELLAService evaluates companies on every attribute of the online shopping experience from ease of website navigation to interaction with company customer service representatives. STELLAService experienced all of IDville’s customer service while “under cover” to make an objective decision about the company’s service.

As the recipient of an EXCELLENT rating, we are eligible to display the STELLAService seal on IDville.com as a trustmark that objectively and credibly communicates our commitment to quality customer service. The STELLAService criteria are so rigorous that only half of all companies that apply receive a rating seal.

IDville.com is top rated for customer service

You're likely very familiar with several other STELLAService seal recipients such as Zappos.com, Walmart.com, and Amazon.com.

We are very excited to receive this service designation from STELLAService.  It’s very satisfying for our staff to receive this honor which we view as a great testament to all our hard work!

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Todd is an identification expert at IDville with over seven years ID Maker experience. Around IDville, Todd is known for his excessive coffee drinking, beautiful daughters, and impressive ping pong skills.

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