IDville Blog | All posts by kelli

Set Yourself Apart With Great Customer Service

by Kelli 23. October 2013 11:50
Kelli

Coming down from the recent high of Customer Service Week, I’ve started to think a lot about the impact great service has on our everyday decisions about where we’ll spend our money. Although I am a bargain hunter, I’m willing to pay a little extra if it means getting better customer service.

This brings to mind a disappointing experience at some jewelry stores a few years back. As my husband and I walked into the first store, not one associate looked up from what they were doing to even say hi or let us know they would be right with us. Being advocates of receiving great service where you spend your money, we promptly left that store and entered a second, only to receive the same treatment – no treatment.

Understandably, we were beginning to get frustrated until we walked into the third store. Although each associate was assisting a customer, one looked up and said hello and yet another let us know that she would be with us in just a few minutes. This was more like it! Once our associate finished up with her current customers she came right over and gave us her undivided attention (with the exception of saying “hello” to other customers) for over an hour! My husband ultimately had the final say and a few months later, I was happy to learn that he had chosen to purchase a beautiful ring from the jeweler “with a personality”.

Every single jewelry purchase since has been from the same company and I can honestly say I don’t think we’ll ever go anywhere else! Each time I visit for a jewelry cleaning or inspection, I’m greeted with the same warm smile and kind greeting. I’ve recommended this jeweler to several friends simply on the grounds of their attentive customer service.

Even a couple of words spoken – or in some cases not spoken – to a potential customer can be the deciding factor in that customer’s decision to spend their money with you. It can also impact word-of-mouth about your company. If word gets out you’re treated like royalty each time you visit or contact a company, people will be begging for you to take their money. Well, maybe not that extreme, but they will be much more content with forking it over for your products if they’re treated well when connecting with your company.

IDville maintains best-in-class customer service and unmatched technical support. We answer every call in 15 seconds or less – a real person, no recording! You won’t find service like that anywhere else in the industry. We offer same-day shipping with frequent communication so you know when your order is packed and shipped. All customers who buy ID Card Systems can call and receive unlimited free support from one of our tech experts – you’ll never be directed to a manufacturer number or online manual. We stand behind our products with a satisfaction guarantee so customers can shop with confidence!

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ID card systems | IDville.com | Customer Service

Time to Celebrate Customer Service Week!

by Kelli 9. October 2013 13:31
Kelli

It’s the first full week of October and you know what that means – Customer Service Week is upon us!  This is the perfect time to highlight the importance of great customer service and recognize team members who live and breathe it every day. This week is a great opportunity to really show your team how much you appreciate their dedication in helping make your company a success!

Making a big deal out of Customer Service Week will remind your team why they love working with you and renew their drive to take customer service to the next level. Planning some unanticipated events for your team will show them that you notice and value their hard work, boosting morale, motivation and teamwork.

“At IDville, we place a large emphasis on the importance of an amazing customer experience on a daily basis, so we make sure to shine the spotlight on our customer service teams all week long,” said Dan Rogers, IDville General Manager, “We make sure to take time out to play some team building games, soak your manager in a dunk tank, raise money for a great cause, and several other small activities and perks throughout the week including casual days every day!” Carving even a small amount of time out for activities like these will have unparalleled benefits for your team.

There are countless ways for you to celebrate and say “thank you” to your team; from playing games, to offering casual days, to buying the team lunch. No matter what surprises you plan, your employees will love them and your company will reap the benefits of a rejuvenated and enthusiastic customer service team.

To show your team your gratitude, small gifts go a long way – everyone loves an unexpected gift from their employer. IDville offers great gifting opportunities for you to show your team you appreciate them! From custom printed lanyards to fun fashion ID accessories, we’ve got something for everyone on your team to enjoy.

While Customer Service Week is a great opportunity to go all out in showing your team you appreciate them, keep the momentum from Customer Service Week and continue to show each team member they are a valuable asset to the company throughout the year. And remember – happy team members means happy and loyal customers, which ultimately means more sales.

We would love to hear what you’re doing to celebrate Customer Service Week! Share your ideas with us by commenting below! 

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Custom Lanyards | ID Card Accessories | IDville.com

ID Card Design - What Are Your Options?

by Kelli 24. September 2013 09:12
Kelli

While a company policy requiring team members to wear ID badges daily is a necessity for safety, great customer service, and several other reasons, deciding on how to design your company’s ID badges can be a bit daunting. IDville’s sample ID card library has many different design options for your ID card. Below is a guide to some different options you may use for the design of your company’s ID cards.

  • Single-Sided vs. Double-Sided – depending on your ID card needs, IDville offers printer systems which feature both single- and double-sided printing on your ID cards.
  • Card Orientation – Although card orientation seems like a small detail, it will affect the overall design and layout of your ID badges. You’ll need to think about how your team’s ID badges will be used. Card orientation will also have a large impact on how the badges are displayed by team members.
  • Data Encoding – You may utilize barcodes, magnetic stripes, RFID tags and smart chips in your ID cards which will include information about the user.
  • Team Member Photo and Name – Including a team member’s photo and name on an ID card is great for visual identification. Management and other team members will recognize that this person is cleared to be on company property. Not to mention the morale booster of everyone being able to address each other on a first-name basis!
  • Team Member Signature, Company Title and ID # – Including each team member’s signature on his/her ID card will add to the security of the badge and will make it even more difficult to duplicate. You can also choose to include each team member’s title and ID # – this is especially helpful for organizations that have limited building access based on departments or job classifications.
  • Company Logo – Including the company logo on an ID badge is a great way to enhance brand recognition. Customers will see the logo when they’re at your establishment and will likely remember it when they see it outside of the company. 
  • Custom Holographic Overlay or Ghost Photo – For increased ID card security, add a holographic overlay or a ghost photo to your ID badges, this will make unauthorized replication of ID cards nearly impossible.
  • Building Image – Several organizations add a full color graphic of their building to their ID cards. This makes for a nice visual and sets the tone of your organization. Having a great beauty shot of your company makes for a professional display; add your logo and people will really remember you!

Depending on your industry and security needs, the possibilities for ID card design are (almost) endless. IDville has everything you’ll need to get started…in one box! Our ID card systems are packaged with all of the components you need to be up-and-running and printing IDs within 15 minutes! With our systems, you’ll receive our ID Maker Software (which will make designing the perfect ID card for your company a breeze), photo-taking tools and, of course, enough blank card stock and printer ribbons to get you through your first run!

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ID Card Accessories | ID card systems | ID cards

I'm Looking for an Affordable ID Printing Option......

by Kelli 29. August 2013 10:30
Kelli
If you’re like most people, you love a great bargain! More than ever, people are looking to do more with less, and make the most of their investments. On top of that, shopping on the internet has never been easier and enables all of us to make sure we’re not overpaying for our business products.
 
That being said, IDville has great options to offer value AND high quality ID card printing. While it might be natural to gravitate toward the least expensive model of ID card printer – remember that this technology is a valuable part of your business operations, and keeping your employees and building secure. Ask yourself what you’re willing to sacrifice to save a few dollars.
 
Our ID Maker Value system is a terrific printer for small businesses or those companies printing a lower output of cards. This system starts at $1,499 and comes with absolutely everything you need to design and print high quality, professional, and durable IDs. Along with the printer itself you’ll get a Logitech C920 HD webcam with mini tripod & white backdrop, FREE Standard Holographic Overlays, and our proprietary ID Maker Essential 3.0 software – which is a best in class program for ID printing. Not only that, this system comes with 100 PVC Plastic cards, 100 print YMCKO printer ribbon & 1 printer cleaning kit.


At IDville, you won’t just get a stand-alone ID card printer (although we do offer those too!). Our systems are truly one-box solutions backed by free and full lifetime support and the most knowledgeable staff in the industry.  There is an ID Maker system for every business and every budget. Click here to learn more about the system that makes sense for your company – based on both business needs and your budget.

It's that Time Again - Back to School Shopping!

by Kelli 22. August 2013 09:29
Kelli

Its back to school time [insert parent cheers and kid groans here] and that means new ID cards for students and staff!  IDville is currently offering 10% off custom lanyards and free set up! This allows students and staff to wear their IDs on a lanyard customized with a school name, logo, even teacher names or classrooms!  All you have to do to take advantage of this promotion is click here, choose your lanyard style, color, and personalization, and enter CUSTOM2013 at the checkout.    

It’s also a great time to replenish your stock of printing supplies.   IDville has made it even easier to find the correct supplies that you need.  Simply open the hood of your printer to find the following label with the item number of the supplies you need listed:

     

Don’t own an IDville ID Maker printer?  We offer affordable pricing on supplies for all major brands, plus our friendly staff is always available to answer questions on the right products for you. Click below to find the printing supplies that you need. 

SHRM 2013 was a success for IDville!

by Kelli 25. June 2013 10:00
Kelli
After being back for a week we are finally caught up from all of the excitement that the 2013 Society for Human Resources Management Annual Conference brings every year and what a success it was! It was a packed show with over 14,000 attendees and 700 exhibitors. Identification Expert, David, commented that “the exhibit hall was packed! It was great seeing so many vendors from around the country giving away awesome gifts while pitching their products and services. It was impressive!” It was a very successful third year attending this conference. 
 
IDville participated as an exhibit sponsor June 16-18 in Chicago at the McCormick Place Convention Center. We were able to speak with over 1,300 HR professionals about the importance of photo identification and security in the workplace. 
 
As a new addition to the IDville team, it was great to meet new people and see their excitement towards implementing and/or updating their current photo identification system. It seemed as though many of the HR professionals I chatted with were either frustrated with their outdated ID system or their current system was simply too complicated. By having our ID Maker Systems on hand we were able to perform live demos to show how easy it is to design and print IDs from your desktop.  
 
Part of the fun was seeing the eagerness of the attendees to check out our new bling lanyards and sign up for our raffle prize! We raffled of a $200 Visa gift card. Congratulations to Alexandra from Texas. She was our lucky winner.  Enjoy! Be sure to “like” our Facebook Fan Page to receive exclusive monthly discounts and see photos of all our tradeshow travels.
 
I look forward to attending the Society for Human Resource Management Annual Conference in 2014 in the warm and sunny state of Florida and seeing some familiar faces! 

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Employee ID | Office Identification

Are you connected with IDville?

by Kelli 3. June 2013 10:39
Kelli

Who doesn’t like to save on employee ID badge accessories? If you’re not already a Fan of IDville on Facebook, we think you should be. Why you ask? Because every month we have special discounts and offers exclusively for our Facebook Fans! If you want to join in on the savings, click here and start saving today. 

This month’s special offer is 15% off clip attachments. What a great time to stock up! Like our Facebook Fan Page today to receive your coupon code. Offer expires 6/30/13 so make your selection today.  

Clear ID Clip Attachment Magnet ID Attachment
If you have any questions regarding ID badge accessories or if you’d simply like to try a sample before you purchase, call one of our Customer Service Representatives today at 1.866.438.4553. We look forward to speaking with you!

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ID Card Accessories

One Box, One CD, One Simple Solution

by Kelli 21. May 2013 10:25
Kelli
What exactly is an ID Card System? An ID card system is packaged with all of the components you need to be up-and-running and printing IDs within 15 minutes- guaranteed! Every ID Maker System comes with our intuitive, full-featured ID Maker Software, photo- taking tools, as well as enough blank card stock and printer ribbons to get you through your first run. 

What’s included in ID Card Systems? Each system included an ID card printer, ID card software, high grade PVC ID cards, USB web cam, full-color printer ribbon, a standard white backdrop, and a printer cleaning kit. 
       Learn more about ID Maker Systems!
ID card systems include everything needed to print IDs within minutes.  

Don’t forget the add-ons! 
-ID card slot punch
-Printer protection bundles
-Extended warranty
-ID card accessories 

Request your free system information packet today! Questions? Call one of our System Specialists at 1.866.438.4553 today. 

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ID card systems

From Boring to Bling!

by Kelli 30. April 2013 10:18
Kelli
Summer is right around the corner. Which means it’s a perfect time to brighten up your office and take the way you wear your ID badge from boring to bling! Fashion ID badge accessories are a great way to make wearing an employee ID every day, fun. Match your outfit, change it up with different themes, or even just add a little sparkle.

Our customers love them, too! 

“I love the Fashion ID Accessories bundle. The items are very well made and the ladies in the office love them!” JD from AZ

“Love the Micro Garden Fashion Beaded Lanyard. I get compliments on it every day! It’s wonderful.” KR Fitz, CO
Fashion ID Accessories!
           Fashion ID Accessories Bundle
 
Browse all ID badge accessories or call one of our Customer Service Reps today to request free samples- 1.866.438.4553. Happy Shopping! 

Got ID printer supplies on your to-do list?

by Kelli 16. April 2013 09:34
Kelli
There usually comes a time when you’re asked to restock on ID printer supplies and it always seems to be one of those things that gets put on your to-do list, week after week. If purchasing ID printer supplies is something you’re responsible for at your company, let IDville help! 

IDville carries a full line of printer supplies from most major manufacturers. You can find all the ID card printer supplies you need by using our Printer Supplies Locator. We also carry Evolis, Datacard, Fargo, Magicard, and Zebra printer supplies to outfit many different ID card printers. Our Printer Supplies Locator allows you to select the make and model of your ID card printer and then our website will display all the compatible supplies.  
ID Printer Supplies!

Cleaning cycles are recommended every 700-1,000 >> Shop Cleaning Kits 
Stock up! Buy more and save >> Shop Printer Ribbons 
Professional and long lasting >> Shop PVC Cards 
Visibility. Functionality. Versatility. >> Shop ID Badge Accessories  

If you don’t see the supplies you need call an ID System Specialist today at 1.866.438.4553. We’re here to ensure you’re printing the most professional IDs possible! 

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ID Card Printer Supplies

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