IDville Blog | Photo Identification Systems & Accessories

Set Yourself Apart With Great Customer Service

by Kelli 23. October 2013 11:50
Kelli

Coming down from the recent high of Customer Service Week, I’ve started to think a lot about the impact great service has on our everyday decisions about where we’ll spend our money. Although I am a bargain hunter, I’m willing to pay a little extra if it means getting better customer service.

This brings to mind a disappointing experience at some jewelry stores a few years back. As my husband and I walked into the first store, not one associate looked up from what they were doing to even say hi or let us know they would be right with us. Being advocates of receiving great service where you spend your money, we promptly left that store and entered a second, only to receive the same treatment – no treatment.

Understandably, we were beginning to get frustrated until we walked into the third store. Although each associate was assisting a customer, one looked up and said hello and yet another let us know that she would be with us in just a few minutes. This was more like it! Once our associate finished up with her current customers she came right over and gave us her undivided attention (with the exception of saying “hello” to other customers) for over an hour! My husband ultimately had the final say and a few months later, I was happy to learn that he had chosen to purchase a beautiful ring from the jeweler “with a personality”.

Every single jewelry purchase since has been from the same company and I can honestly say I don’t think we’ll ever go anywhere else! Each time I visit for a jewelry cleaning or inspection, I’m greeted with the same warm smile and kind greeting. I’ve recommended this jeweler to several friends simply on the grounds of their attentive customer service.

Even a couple of words spoken – or in some cases not spoken – to a potential customer can be the deciding factor in that customer’s decision to spend their money with you. It can also impact word-of-mouth about your company. If word gets out you’re treated like royalty each time you visit or contact a company, people will be begging for you to take their money. Well, maybe not that extreme, but they will be much more content with forking it over for your products if they’re treated well when connecting with your company.

IDville maintains best-in-class customer service and unmatched technical support. We answer every call in 15 seconds or less – a real person, no recording! You won’t find service like that anywhere else in the industry. We offer same-day shipping with frequent communication so you know when your order is packed and shipped. All customers who buy ID Card Systems can call and receive unlimited free support from one of our tech experts – you’ll never be directed to a manufacturer number or online manual. We stand behind our products with a satisfaction guarantee so customers can shop with confidence!

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ID card systems | IDville.com | Customer Service

Time to Celebrate Customer Service Week!

by Kelli 9. October 2013 13:31
Kelli

It’s the first full week of October and you know what that means – Customer Service Week is upon us!  This is the perfect time to highlight the importance of great customer service and recognize team members who live and breathe it every day. This week is a great opportunity to really show your team how much you appreciate their dedication in helping make your company a success!

Making a big deal out of Customer Service Week will remind your team why they love working with you and renew their drive to take customer service to the next level. Planning some unanticipated events for your team will show them that you notice and value their hard work, boosting morale, motivation and teamwork.

“At IDville, we place a large emphasis on the importance of an amazing customer experience on a daily basis, so we make sure to shine the spotlight on our customer service teams all week long,” said Dan Rogers, IDville General Manager, “We make sure to take time out to play some team building games, soak your manager in a dunk tank, raise money for a great cause, and several other small activities and perks throughout the week including casual days every day!” Carving even a small amount of time out for activities like these will have unparalleled benefits for your team.

There are countless ways for you to celebrate and say “thank you” to your team; from playing games, to offering casual days, to buying the team lunch. No matter what surprises you plan, your employees will love them and your company will reap the benefits of a rejuvenated and enthusiastic customer service team.

To show your team your gratitude, small gifts go a long way – everyone loves an unexpected gift from their employer. IDville offers great gifting opportunities for you to show your team you appreciate them! From custom printed lanyards to fun fashion ID accessories, we’ve got something for everyone on your team to enjoy.

While Customer Service Week is a great opportunity to go all out in showing your team you appreciate them, keep the momentum from Customer Service Week and continue to show each team member they are a valuable asset to the company throughout the year. And remember – happy team members means happy and loyal customers, which ultimately means more sales.

We would love to hear what you’re doing to celebrate Customer Service Week! Share your ideas with us by commenting below! 

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Custom Lanyards | ID Card Accessories | IDville.com

ID Badges Increase School Security

by david 30. September 2013 14:12
david

Given today’s society, which seems to be plagued with horror stories of child abduction and violence in schools, it seems we should do all that we can to ensure that our children are protected. In particular, we should make sure that they are safe in the place away from home where they spend a majority of their time – school.

Although teachers and school officials make an effort to know their students, it’s increasingly difficult – especially in larger schools – for every single staff member to know every single student on campus. Therefore, it’s crucial that school staff have a quick and simple way of identifying who belongs in the building and who doesn’t without the need for detailed questioning.

An increasing number of schools are requiring all staff and students to wear photo ID badges. These requirements are all about safety and security in schools – something that should never be compromised. In making sure that our schools are as safe as possible, the focus will be on education, as it should be.

Creating ID badges can be extremely simple, as soon as you have everything you need to do so. IDville is dedicated to ensuring you have all the tools you’ll need to implement and maintain ID badge requirements at your school. We offer one-box ID card printing systems with which you’ll be up and running, ready to print IDs, within 15 minutes! We offer several options for all school sizes and needs so that you are sure to find a printer that suits your needs as well as your budget. 

We also feature several ID badge clips, lanyards and other accessories so that your staff and students can easily wear and display their ID badges. Designed with simplicity and security in mind, all of our accessories are easy-to-use and will keep your ID badges safe, secure and looking great!

ID Card Design - What Are Your Options?

by Kelli 24. September 2013 09:12
Kelli

While a company policy requiring team members to wear ID badges daily is a necessity for safety, great customer service, and several other reasons, deciding on how to design your company’s ID badges can be a bit daunting. IDville’s sample ID card library has many different design options for your ID card. Below is a guide to some different options you may use for the design of your company’s ID cards.

  • Single-Sided vs. Double-Sided – depending on your ID card needs, IDville offers printer systems which feature both single- and double-sided printing on your ID cards.
  • Card Orientation – Although card orientation seems like a small detail, it will affect the overall design and layout of your ID badges. You’ll need to think about how your team’s ID badges will be used. Card orientation will also have a large impact on how the badges are displayed by team members.
  • Data Encoding – You may utilize barcodes, magnetic stripes, RFID tags and smart chips in your ID cards which will include information about the user.
  • Team Member Photo and Name – Including a team member’s photo and name on an ID card is great for visual identification. Management and other team members will recognize that this person is cleared to be on company property. Not to mention the morale booster of everyone being able to address each other on a first-name basis!
  • Team Member Signature, Company Title and ID # – Including each team member’s signature on his/her ID card will add to the security of the badge and will make it even more difficult to duplicate. You can also choose to include each team member’s title and ID # – this is especially helpful for organizations that have limited building access based on departments or job classifications.
  • Company Logo – Including the company logo on an ID badge is a great way to enhance brand recognition. Customers will see the logo when they’re at your establishment and will likely remember it when they see it outside of the company. 
  • Custom Holographic Overlay or Ghost Photo – For increased ID card security, add a holographic overlay or a ghost photo to your ID badges, this will make unauthorized replication of ID cards nearly impossible.
  • Building Image – Several organizations add a full color graphic of their building to their ID cards. This makes for a nice visual and sets the tone of your organization. Having a great beauty shot of your company makes for a professional display; add your logo and people will really remember you!

Depending on your industry and security needs, the possibilities for ID card design are (almost) endless. IDville has everything you’ll need to get started…in one box! Our ID card systems are packaged with all of the components you need to be up-and-running and printing IDs within 15 minutes! With our systems, you’ll receive our ID Maker Software (which will make designing the perfect ID card for your company a breeze), photo-taking tools and, of course, enough blank card stock and printer ribbons to get you through your first run!

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ID Card Accessories | ID card systems | ID cards

I'm Looking for an Affordable ID Printing Option......

by Kelli 29. August 2013 10:30
Kelli
If you’re like most people, you love a great bargain! More than ever, people are looking to do more with less, and make the most of their investments. On top of that, shopping on the internet has never been easier and enables all of us to make sure we’re not overpaying for our business products.
 
That being said, IDville has great options to offer value AND high quality ID card printing. While it might be natural to gravitate toward the least expensive model of ID card printer – remember that this technology is a valuable part of your business operations, and keeping your employees and building secure. Ask yourself what you’re willing to sacrifice to save a few dollars.
 
Our ID Maker Value system is a terrific printer for small businesses or those companies printing a lower output of cards. This system starts at $1,499 and comes with absolutely everything you need to design and print high quality, professional, and durable IDs. Along with the printer itself you’ll get a Logitech C920 HD webcam with mini tripod & white backdrop, FREE Standard Holographic Overlays, and our proprietary ID Maker Essential 3.0 software – which is a best in class program for ID printing. Not only that, this system comes with 100 PVC Plastic cards, 100 print YMCKO printer ribbon & 1 printer cleaning kit.


At IDville, you won’t just get a stand-alone ID card printer (although we do offer those too!). Our systems are truly one-box solutions backed by free and full lifetime support and the most knowledgeable staff in the industry.  There is an ID Maker system for every business and every budget. Click here to learn more about the system that makes sense for your company – based on both business needs and your budget.

It's that Time Again - Back to School Shopping!

by Kelli 22. August 2013 09:29
Kelli

Its back to school time [insert parent cheers and kid groans here] and that means new ID cards for students and staff!  IDville is currently offering 10% off custom lanyards and free set up! This allows students and staff to wear their IDs on a lanyard customized with a school name, logo, even teacher names or classrooms!  All you have to do to take advantage of this promotion is click here, choose your lanyard style, color, and personalization, and enter CUSTOM2013 at the checkout.    

It’s also a great time to replenish your stock of printing supplies.   IDville has made it even easier to find the correct supplies that you need.  Simply open the hood of your printer to find the following label with the item number of the supplies you need listed:

     

Don’t own an IDville ID Maker printer?  We offer affordable pricing on supplies for all major brands, plus our friendly staff is always available to answer questions on the right products for you. Click below to find the printing supplies that you need. 

Trade shows: my secret to understanding customer needs!

by david 7. August 2013 08:53
david

After attending over 40 tradeshows within the past year I have seen my fair share of the country.  What I have really noticed is that almost everyone wears an ID badge!  From the contractors used at the exhibit halls, to my taxi cab drivers,  to the baggage handlers loading luggage onto the plane, everyone is wearing an ID badge!   

The one ID accessory that I see being used the most by women is our new Rhinestone lanyard. These new, sparkly lanyards have made it fun and stylish for woman to wear their IDs.  We recently gave these lanyards away at the SHRM conference in Chicago and our booth was almost overrun by human resource professionals wanting these shiny gems!

The most popular ID badge accessory I see being used by men are our carabiner badge reels.  These badge reels are sturdy and dependable and allow you to wear your ID badge on your belt loop and then clip onto your keys so that you don’t forget the ID the next day.  Make sure to check our carabiner badge reel supply as we also have reels that have a measuring tape and flashlight built into them!

One of the most rewarding things about being on the road promoting IDville is running into current customers who have one of our ID Maker ID systems. It’s great to hear them rave about their ID Maker system being easy to use while allowing them to make a professional badge that no other system can create.  Customers are always quick to flip open their purse or wallet to show me their ID and how they designed it with their logo and artwork.  Many of the customers that I worked with as they chose an ID printer use the custom card design that I originally made for them per their request!

Interested in an ID system and want to see a custom ID card design with your logo?  Fill out your info here and one of our sales reps will contact you ASAP.

I will be at the following shows over the next couple of weeks.  Stop in and say hello!

International Association of Fire Chiefs – Chicago 8/16 & 8/17

Midwest Security & Police Show – Tinley Park 8/20 & 8/21

Made in USA ID Badge Accessories

by david 2. July 2013 09:48
david

The 4th of July is right around the corner and will be here and gone before you know it. That doesn’t mean you have to put away your red, white, and blue though! We have a product line of ID badge accessories that are made right here in the USA. From lanyards to badge reels we have something for you and your organization- all year long.

If you order on behalf of a school, government agency, or even a business office, made in USA products might be a requirement. Made in USA accessories have always been an important part of our product offering and now you can shop them all in one place. Click here to start shopping now!  

Made in USA Accessories!Made in USA Accessories!Made in USA Accessories!

At IDville, we are committed to supporting USA companies and offering made in the USA products to our customers. Call us today at 1.866.438.4553 to place an order or to request a sample!

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SHRM 2013 was a success for IDville!

by Kelli 25. June 2013 10:00
Kelli
After being back for a week we are finally caught up from all of the excitement that the 2013 Society for Human Resources Management Annual Conference brings every year and what a success it was! It was a packed show with over 14,000 attendees and 700 exhibitors. Identification Expert, David, commented that “the exhibit hall was packed! It was great seeing so many vendors from around the country giving away awesome gifts while pitching their products and services. It was impressive!” It was a very successful third year attending this conference. 
 
IDville participated as an exhibit sponsor June 16-18 in Chicago at the McCormick Place Convention Center. We were able to speak with over 1,300 HR professionals about the importance of photo identification and security in the workplace. 
 
As a new addition to the IDville team, it was great to meet new people and see their excitement towards implementing and/or updating their current photo identification system. It seemed as though many of the HR professionals I chatted with were either frustrated with their outdated ID system or their current system was simply too complicated. By having our ID Maker Systems on hand we were able to perform live demos to show how easy it is to design and print IDs from your desktop.  
 
Part of the fun was seeing the eagerness of the attendees to check out our new bling lanyards and sign up for our raffle prize! We raffled of a $200 Visa gift card. Congratulations to Alexandra from Texas. She was our lucky winner.  Enjoy! Be sure to “like” our Facebook Fan Page to receive exclusive monthly discounts and see photos of all our tradeshow travels.
 
I look forward to attending the Society for Human Resource Management Annual Conference in 2014 in the warm and sunny state of Florida and seeing some familiar faces! 

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Employee ID | Office Identification

Meet your IDville team!

by Kayla 11. June 2013 10:27
Kayla

It’s that time of year again…. The 2013 Society for Human Resources Management Conference (SHRM) is right around the corner! This is such a wonderful opportunity to network with over 700 companies who are eager to provide you with solutions to your workplace obstacles. Whether you’re looking to talk to companies with expertise in training, incentives, or safety, SHRM provides you with experts that have what you’re looking for.

We’re excited to have you meet our team and hope that you will stop by to say hello and learn more about what IDville has to offer you and your company!

Here’s a little background on our team members that will attend this year’s conference:

Meet Dan:  Dan has been with the IDville team for 4 years. As General Manager, Dan oversees all product management and marketing for the IDville brand. Around IDville, he is known for the catchphrase, "talk to me," his not-so-secret designer past, and his passion for Michigan sports. Be sure to swing by the booth and say hello to "Dan the Man!" 

Meet Kelli: Kelli is the newest IDville team member so be sure to stop by and welcome her to SHRM! Kelli is IDville’s Marketing Manager with over 7 years marketing experience. She lived in the “Windy City” for the past 5 years so if you’re looking for something fun to do while you’re in Chicago, stop on by and ask Kelli for some local tips!

Meet David: David is an IDville System Specialist with 10 years product and sales experience. Around IDville, he is known for his new product ideas, sports knowledge, and experience as a catalog model (you may have even seen him in one of our IDville catalogs.) David has attended over 40 tradeshows in the last year and a half- we’d say he’s a System Specialist! Who knows, maybe you’ve seen him at a previous tradeshow. Stop by, say hello, and meet the “Road Warrior.”

Meet Kayla:  Kayla is a Marketing Specialist with over 4 years marketing experience. She grew up on a farm in  Northern Indiana therefore has acquired the nickname “Farms” around IDville as well as being known for her crazy affection for cats!  

At the IDville booth, our team will perform live demos of our ID Maker photo identification system. We are excited to show you the benefits of integrating a photo ID process and how easy it can be to implement. We will also have great raffle prizes such as a $200 Visa gift card and free giveaways. Stop by and enter to win at booth #1826. We look forward to seeing you!

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