IDville Blog | October 2013

Set Yourself Apart With Great Customer Service

by Kelli 23. October 2013 11:50
Kelli

Coming down from the recent high of Customer Service Week, I’ve started to think a lot about the impact great service has on our everyday decisions about where we’ll spend our money. Although I am a bargain hunter, I’m willing to pay a little extra if it means getting better customer service.

This brings to mind a disappointing experience at some jewelry stores a few years back. As my husband and I walked into the first store, not one associate looked up from what they were doing to even say hi or let us know they would be right with us. Being advocates of receiving great service where you spend your money, we promptly left that store and entered a second, only to receive the same treatment – no treatment.

Understandably, we were beginning to get frustrated until we walked into the third store. Although each associate was assisting a customer, one looked up and said hello and yet another let us know that she would be with us in just a few minutes. This was more like it! Once our associate finished up with her current customers she came right over and gave us her undivided attention (with the exception of saying “hello” to other customers) for over an hour! My husband ultimately had the final say and a few months later, I was happy to learn that he had chosen to purchase a beautiful ring from the jeweler “with a personality”.

Every single jewelry purchase since has been from the same company and I can honestly say I don’t think we’ll ever go anywhere else! Each time I visit for a jewelry cleaning or inspection, I’m greeted with the same warm smile and kind greeting. I’ve recommended this jeweler to several friends simply on the grounds of their attentive customer service.

Even a couple of words spoken – or in some cases not spoken – to a potential customer can be the deciding factor in that customer’s decision to spend their money with you. It can also impact word-of-mouth about your company. If word gets out you’re treated like royalty each time you visit or contact a company, people will be begging for you to take their money. Well, maybe not that extreme, but they will be much more content with forking it over for your products if they’re treated well when connecting with your company.

IDville maintains best-in-class customer service and unmatched technical support. We answer every call in 15 seconds or less – a real person, no recording! You won’t find service like that anywhere else in the industry. We offer same-day shipping with frequent communication so you know when your order is packed and shipped. All customers who buy ID Card Systems can call and receive unlimited free support from one of our tech experts – you’ll never be directed to a manufacturer number or online manual. We stand behind our products with a satisfaction guarantee so customers can shop with confidence!

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ID card systems | IDville.com | Customer Service

Time to Celebrate Customer Service Week!

by Kelli 9. October 2013 13:31
Kelli

It’s the first full week of October and you know what that means – Customer Service Week is upon us!  This is the perfect time to highlight the importance of great customer service and recognize team members who live and breathe it every day. This week is a great opportunity to really show your team how much you appreciate their dedication in helping make your company a success!

Making a big deal out of Customer Service Week will remind your team why they love working with you and renew their drive to take customer service to the next level. Planning some unanticipated events for your team will show them that you notice and value their hard work, boosting morale, motivation and teamwork.

“At IDville, we place a large emphasis on the importance of an amazing customer experience on a daily basis, so we make sure to shine the spotlight on our customer service teams all week long,” said Dan Rogers, IDville General Manager, “We make sure to take time out to play some team building games, soak your manager in a dunk tank, raise money for a great cause, and several other small activities and perks throughout the week including casual days every day!” Carving even a small amount of time out for activities like these will have unparalleled benefits for your team.

There are countless ways for you to celebrate and say “thank you” to your team; from playing games, to offering casual days, to buying the team lunch. No matter what surprises you plan, your employees will love them and your company will reap the benefits of a rejuvenated and enthusiastic customer service team.

To show your team your gratitude, small gifts go a long way – everyone loves an unexpected gift from their employer. IDville offers great gifting opportunities for you to show your team you appreciate them! From custom printed lanyards to fun fashion ID accessories, we’ve got something for everyone on your team to enjoy.

While Customer Service Week is a great opportunity to go all out in showing your team you appreciate them, keep the momentum from Customer Service Week and continue to show each team member they are a valuable asset to the company throughout the year. And remember – happy team members means happy and loyal customers, which ultimately means more sales.

We would love to hear what you’re doing to celebrate Customer Service Week! Share your ideas with us by commenting below! 

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Custom Lanyards | ID Card Accessories | IDville.com

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